Refund policy

Return & Refund Policy

Last updated: November 8, 2026

Overview

Platinum High Performance Solutions, LLC. accepts eligible return requests within 30 days of delivery, subject to the unopened-item extension and product-specific rules below. Approved merchandise returns are issued as store credit toward a future order. Warranty claims may be resolved by repair, replacement, or store credit as described below. This policy does not limit non-waivable rights or remedies under applicable law, including any legally required refund. This policy covers purchases made at platinumhpsolutions.com, in store, and through approved wholesale dealer accounts.

We sell performance parts, diesel upgrades, car audio and automotive accessories. Many of these products are installed, tuned or modified by the buyer. The rules below protect you if something arrives wrong or fails, and protect us from parts that come back installed, damaged or no longer resellable.

Please read this policy before you order. Placing an order means you agree to it, along with our Terms of Service, Shipping Policy, and any payment surcharges disclosed before payment.

Return window and eligibility

The Subwoofer enclosures and Golf cart parts and accessories sections override the general return windows and restocking fees for those products. Warranty and confirmed damage claims follow their separate rules. Applicable non-waivable legal rights take precedence over this policy.

You have 30 days from delivery to request a return. The restocking fee depends on whether the item was opened and how long you have had it.

Item condition	Returned within	Credit issued
Unopened, in original packaging	30 days of delivery	Full store credit
Unopened, in original packaging	31–90 days of delivery	Store credit minus 10% restocking fee
Opened	30 days of delivery	Store credit minus a 20% minimum restocking fee
Opened	More than 30 days after delivery	Reviewed case by case

To qualify, a return must:

Have a return authorization (RMA) number from us before it is shipped back. Write the RMA number on the outside of the box. RMA numbers are valid for 60 days from the date issued. An RMA does not extend the applicable return shipping deadline unless we agree in writing.
Be a currently stocked item. Items returned without an RMA number may be refused or charged a restocking fee.
Be postmarked within the return window that applies to your item.
Be in like-new, "as new" condition, uninstalled, unused and unmodified, with no screw holes, scratches, tool marks, fluids or wear.
Have all original tags, labels and security film still attached. Items with security film or tags removed may no longer be eligible for return.
Include all original packaging, manuals, paperwork, hardware, wiring and all kit components. Missing parts (terminal cups, brackets, grills and so on) or damaged packaging will be deducted from the credit.
Have no tape or writing on the item or its original packaging, so it can be restocked.
Be shipped freight prepaid, insured and double-boxed. Freight collect and COD returns will be refused.
Include a copy of your invoice or packing slip, or your order number.

Incomplete or damaged returns may be declined or, if accepted, are subject to a minimum 20% restocking fee and deductions for missing components, unless a product-specific fee applies. Installed, used, or modified items are not eligible for ordinary returns; qualifying defects are reviewed under the warranty process. Items that come back physically or cosmetically abused will not be accepted for credit. If a return does not meet these conditions, we may reduce the credit, send the item back at your cost, or decline the return.

Subwoofer enclosures

Subwoofer boxes are built to order, so these terms apply to them in place of the table above:

Damage or errors must be reported within 2 days of receiving the box, with photos of the shipping damage emailed to info@platinumhpsolutions.com. Please allow 1–3 days for damage claims to be processed.
No returns are accepted more than 10 days after delivery.
Fitment returns must include a photo of the box placed in the vehicle.
Custom orders (for example, square cutouts) cannot be returned. Canceling a custom order incurs a 20% raw materials allocation fee. If you are not sure whether your order is custom, call us to check.
Returns of non-defective boxes are subject to a 25% restocking fee. We may decline a return if the product is not defective.
Defective boxes will be replaced with a non-defective box.
Boxes must have no screw holes from mounting subwoofers.
Shipping charges and expedited construction fees are non-refundable.
Subwoofer boxes ship UPS Ground.

Golf cart parts and accessories

These terms apply to golf cart parts, kits and accessories in place of the table above:

Returns must be postmarked within 30 days of the purchase date.
Returned items are subject to a 25% restocking fee, and you pay return shipping. We may waive the fee in certain situations.
Electronics are inspected before any replacement is issued.

Non-returnable items

The following are final sale and cannot be returned, refunded, exchanged or credited:

Open-box and clearance items. All sales are final.
Items purchased with store credit.
Items that have been installed, mounted, wired, tuned, flashed or modified. Warranty claims are handled separately under Damaged, defective or wrong items.
Electrical and electronic parts with opened sealed packaging, including tuners, programmers and modules that have been connected to a vehicle.
Special-order and custom-built items, including custom subwoofer enclosures, except for a manufacturer's defect. Standard built-to-order subwoofer boxes follow the separate Subwoofer enclosures section above.
Gift cards. Gift cards and store credit do not expire and cannot be exchanged for cash except where required by applicable law.
Items damaged by improper installation, misuse, accidents, racing or neglect.

Many of our products are sold for off-road and racing use only. We are not responsible for parts that were not professionally installed, or for damage caused by any installed part. Buyers are responsible for following emissions and vehicle laws in their state, including California CARB rules.

How to start a return

Log in to your account at account.platinumhpsolutions.com, open your order and select Request a return.
Follow the prompts and tell us why you are returning the item. For a defect, include photos or a short video.
Wait for approval. We will email you your RMA number, the next steps and the return address. RMA numbers are valid for 60 days.
Pack the item in its original packaging and double-box it. Put your RMA and order numbers on the outer box only, never on the item or its original packaging.
Ship it with a trackable, insured method, and keep your receipt and tracking number.

Returns go to: Platinum High Performance Solutions, LLC., 3551 23rd Avenue South, STE 10, Lake Worth Beach, FL 33461.

Return shipping: You pay return shipping costs, subject to any approved international warranty shipping credit or applicable legal requirement. We do not provide free return labels. You can buy a label from any carrier (UPS, FedEx, USPS), or buy a prepaid label at your own cost through the return option in your account. We are not responsible for returns lost or damaged in transit.

International returns: Customers outside the U.S. pay return shipping and any customs fees. We do not provide labels or reimburse return shipping.

Refused deliveries: Except for a freight shipment refused because of obvious damage under the damaged-items instructions below, refusing a delivery does not entitle you to a refund or credit. You will be charged all freight costs for the shipment, both ways, plus a 25% restocking fee. Contact us to arrange the return of any refused shipment.

Shipping outside the contiguous United States: Orders shipping outside the contiguous 48 United States—including Alaska, Hawaii, Puerto Rico, other U.S. territories, and international destinations—may require additional shipping charges beyond the shipping amount shown at checkout. If additional charges are required, we will contact you with the amount and obtain your approval and payment before shipping. If you do not approve the additional charge, you may cancel the affected unshipped items for a full refund to your original payment method, with no cancellation or processing fee. International customers are also responsible for applicable customs duties, import taxes, and other destination charges. We do not ship to PO boxes.

Store credit and refunds

Approved merchandise returns are issued as store credit rather than cash or card refunds. Warranty claims may be repaired, replaced, or credited under the warranty section. Original-payment refunds apply to the cancellation and shipping exceptions below and whenever required by applicable law.

Timing: We will notify you once we have received and inspected your return, and tell you whether it was approved. Approved credit is issued to your account within 10 business days after inspection and approval. Electrical and electronic items may require up to 30 days for testing and resolution as described below. If more than 15 business days have passed since your return was approved, contact us at info@platinumhpsolutions.com.
Amount: Credit equals the item price paid, minus any restocking fee. Original shipping and handling charges are not credited.
Credit card surcharge: Any 3% credit card surcharge disclosed before payment is separate from the 3.9% cancellation processing fee. It is not credited on ordinary merchandise returns, except where required by law. Full-refund exceptions include all applicable amounts paid for affected unshipped items.
Using credit: Credit is applied to your customer account and can be used on any future order. Items bought with store credit are final sale.

Original-payment refund exceptions include seller-caused shipping delays, orders we cannot ship, declined additional shipping charges, and eligible cancellations described below. Non-waivable legal rights are preserved.

Damaged, defective or wrong items

Please inspect your order as soon as it arrives. For subwoofer boxes, the two-day damage/error reporting period and ten-day ordinary return limit above apply instead of the general reporting and return periods; warranty rights and applicable legal rights remain subject to their separate terms. Shortages, damage in transit and wrong items must be reported to us within 5 business days of receipt, with photos of the item, the packaging and the shipping label, so we can evaluate the issue and make it right. All in-transit damage claims must be filed through Platinum High Performance Solutions. For truck freight, refuse any shipment with obvious exterior damage, or write "damaged" on the Bill of Lading and contact us within 5 business days. Freight carriers have strict claim rules, and claims outside this window are not eligible for credit. For confirmed damage or errors, we send a replacement or issue full store credit, with no restocking fee. Shipping costs are paid by the customer, subject to the international warranty shipping-credit provision and applicable law.

Warranty: We stand behind the quality of our products. Parts are warranted free of defects for 1 year from receipt of the order. Rebuilt, takeoff and OEM parts are warranted for 90 days. When we sell another manufacturer's product and that manufacturer offers a longer warranty, we honor the longer of the two. For products that prove defective in workmanship or material, and have not been misused, altered or tampered with, we will repair, replace or issue full store credit, at our discretion. Keep all receipts and proof of purchase for warranty claims. Start a claim in your account and choose "defective."

We offer two ways to handle a warranty claim:

Return & replace: You ship the defective item back to us at your cost. Once it arrives and we confirm the defect, we build and ship your replacement right away. Shipping charges apply to the replacement.
Quick replacement: We ship a replacement within 24 hours, if it is in stock, and place a $1.00 hold on your card. Shipping charges apply to the replacement, and you pay to ship the defective item back to us. The defective item must be sent back within 10 business days, or your card will be charged in full for the replacement. The $1.00 hold is released once we receive your return.

The warranty does not cover damage caused by misuse, tampering, modification or improper installation. Misuse includes:

Water damage
Improper audio or amplifier settings that lead to abuse of subwoofers, speakers or amplifiers
Improper installation
Modifying a product before consulting our tech support
Modifications or damage caused by third parties
Damage caused by the vehicle, or by impacts such as off-roading, collisions or accidents

Warranty claims may be denied if there is evidence of misuse or modification. If a returned product is tested and found not to be defective, it may be sent back to you with no credit given. Shipping and freight costs on warranty items, in both directions, are paid by the customer and are not credited. Platinum High Performance Solutions is not responsible for service calls, alleged harm, or damage resulting from the installation of our products.

Electrical and electronic items: All electronics are inspected and tested before a replacement or credit is issued. Please allow up to 30 days for electrical and electronic items to be credited or exchanged. If an item was installed and is found defective, we will issue a replacement unless Platinum High Performance Solutions staff and the customer agree on another resolution. If an item is tested and found not to be defective, it may be returned to you with no credit given.

International warranty claims: You pay the cost of shipping the item to us. If we confirm the claim, we will issue store credit, which may include that shipping cost.

Lost packages: Once an order ships, the carrier is responsible for it. If the carrier confirms a package is lost, we will send a replacement, though this can take extra time.

Exchanges: We do not exchange items directly. Return the item for store credit and place a new order, or contact us and we will help you swap it.

Out-of-stock items, backorders and cancellations

Unless the product page or order confirmation states a different lead time, standard order processing is 2–3 business days. Business days are Monday through Friday, excluding holidays. Friday orders are normally processed from the following Monday; shipment is subject to processing, stock availability, and any build or pre-order lead time.

If an item is temporarily out of stock: We will place your order on hold and email you an expected ship date. You can wait, or cancel. If we cannot ship within the time we stated, or within 30 days if no time was stated, we will notify you and you may cancel for a full refund to your original payment method. No cancellation fee applies when the delay is on our side.

Wait list: If an item is out of stock, you can choose to join our wait list and have us capture your payment so your order is first in line when stock arrives. If you join the wait list, your payment is captured, and you later decide to cancel, the 3.9% processing fee applies and is deducted from your refund. If we do not ship by the date we gave you, you may still cancel for a full refund.

Cancellations you request:

Cancellation requests must be made in writing, by email to info@platinumhpsolutions.com. We cannot accept cancellations over the phone.
Orders can be canceled only before processing begins. Once your payment has been captured and your order is in progress, it cannot be canceled.
Processing fee on in-stock items: eligible customer-requested cancellations of in-stock orders have a 3.9% processing fee deducted from the refund. This does not apply to seller-caused delays, orders we cannot ship, declined additional shipping charges, or refunds required by law. This fee applies only to in-stock items. If you cancel an order for a backordered item, we absorb the processing fee and you are not charged, unless you chose to join the wait list and had us capture your payment (see Wait list above). The fee also applies to pre-sale and pre-order items (see Pre-sale and pre-order items below).
Custom and made-to-order items, including custom subwoofer enclosures: a 20% raw materials allocation fee applies to eligible customer-requested cancellations. Standard subwoofer enclosure orders follow the separate 3.9% rule below. Full-refund exceptions and applicable legal rights take precedence.
Standard subwoofer enclosure orders: the 3.9% processing fee applies to eligible customer-requested cancellations.
Orders cannot be canceled once they have shipped. Return them under this policy instead.

Address errors: We are not responsible for orders delivered to an incorrect address that you provided. Contact us right away if you need to change your shipping details.

Pre-sale and pre-order items

Pre-sale and pre-order items are ordered before they are in stock, and your payment is captured when you place the order to reserve your item.

If you request an eligible cancellation of a pre-sale or pre-order, a 3.9% processing fee is deducted from your refund. No fee applies to seller-caused delays, orders we cannot ship, declined additional shipping charges, or refunds required by law.
Cancellation requests must be made in writing, by email to info@platinumhpsolutions.com.
Custom or made-to-order pre-orders are also subject to the 20% raw materials allocation fee.
Once a pre-order ships, it cannot be canceled and falls under the return terms above.
Expected ship dates are estimates. If we do not ship by the date we gave you, you may cancel for a full refund.

Dealer and wholesale returns

Approved dealer and wholesale accounts follow the account-specific eligibility, freight, and manufacturer-warranty provisions in this section where they differ from the general retail rules.

Approved accounts in our Wholesale Dealer Program follow this same policy, with these additions:

Account in good standing: Returns are accepted only on accounts with a valid business license, a resale tax ID or EIN, and a current resale certificate on file.
Approval first: Every dealer return needs an approved return request before it ships. Include the dealer invoice number on the package.
Credit to your account: Approved returns are credited to your dealer account at the wholesale price paid, minus any restocking fee.
Opening and minimum orders: Items bought to meet a minimum opening order or program order cannot be returned for credit unless they are defective.
Resale stock: Product must come back in new, resellable condition. Items your customers have opened, installed or used are handled as warranty claims, not stock returns.
Freight: Dealers pay all freight on every return, including stock returns and warranty, damaged or defective items.
Manufacturer warranties: Defects are handled under each manufacturer's warranty terms. We will help file the claim, and credit is issued once the manufacturer approves it.

Questions about dealer accounts or wholesale returns: email info@platinumhpsolutions.com.

Contact us

For questions about a return, warranty claim or dealer account, contact us Monday to Friday:

Email: info@platinumhpsolutions.com
Phone: (561) 207-7988
Address: Platinum High Performance Solutions, LLC., 3551 23rd Avenue South, STE 10, Lake Worth Beach, FL 33461
Website: platinumhpsolutions.com/pages/contact

We may update this policy from time to time. The version posted on our website when you place your order is the one that applies.