If the "Pre-Order" label was displayed on the buy button during checkout, you have purchased an item that is not yet ready for immediate shipping.
As a small and growing company, we work diligently to design, manufacture, and ship our products as quickly as possible while maintaining our quality standards. For officially launched products that are on pre-order (backorder), please allow up to 12 weeks for your order to ship.
For new product offerings, we do our best to provide an estimated official first ship date but we have been off by up to half a year on these estimates in the past; please exercise your right to request a refund at any time if you are no longer able to wait for your pre-order for any reason.
You will receive an automated email with tracking information as soon as your order is dispatched.
To ensure fairness, we follow a FIFO (First In, First Out) shipping methodology, meaning the oldest orders are processed and shipped first. We will not make any exceptions to this as we believe in fair and equal treatment of all customers.